FAQ (Frequently Asked Questions)
Hello, welcome!
Here we will answer the most frequently asked questions of us.
Please check here first before contacting us, & if you can’t find your answer here, or it doesn’t solve your problem, please contact us at support@leaderscalltoadventure.com where we will do what we can to help.
What is a telesummit?
A telesummit, teleseries etc are all multi-speaker events which take place both over the telephone & online. You can listen to the interview with each speaker as it is played live, or for free up to 48 hours afterwards via the replay page. If you would like to be able to download the recordings, to keep & listen to at your leisure, you may upgrade to the Leaders' Call to Adventure Map and Treasure Chest Upgrade. Please ensure you have registered for our event first at Leaders' Call to Adventure so you have received the special password you need to access this page.
I have registered but haven’t received an email with all of the call details.
You will receive a confirmation of registration email. When future calls are scheduled you will receive updates.
If you don't receive the confirmation emai, please check your spam box, as sometimes they may go there. If not, simply re-register again, & if you still don’t receive them, please email us at the above address. Please also ensure that you have added our email address to your contacts & ‘whitelisted’ us, so that you can continue to receive our updates.
How do I see the Interview Access page, so that I can listen to the replays?
After each call, you will receive an email containing a link to the replay page. If you are not receiving these emails, please read the answer above & hopefully that will resolve the issue.
I’m not in the Pacific time zone, how can I tell what time 12 noon PT is where I am?
Click the following link to convert 12 noon PT to your time zone
http://www.timeanddate.com/worldclock/converter.html
My email links aren’t working
Sometimes we may make a mistake & send the wrong link. Otherwise it may be how your email provider converts them. In this case, simply copy & paste the link directly into your browser.
I can’t access the replay of the interview/I can’t see the replay button
The main issue here particularly seems to be with people with a Mac, with not being able to see Flash files or not having Java script enabled. So you may want to try the following:
http://www.macromedia.com/ support/documentation/en/ flashplayer/help/settings_ manager03.html
In the “Global Storage Settings panel” put a check in the box that says “allow 3rd party flash content to store data on your computer”. Close the browser, and then open it again.
If that doesn’t work, then follow this guide from Adobe:
http://kb2.adobe.com/cps/191/ tn_19166.html
I have purchased the upgrade but can’t download the mp3
It may be the same issue as above. When you ‘right-click’ or ‘Ctrl-click’ on the ‘recording’ button, it should open up a file window, giving you the option to open (play) the file, or save it to your chosen file on your hard-drive. Just click on whichever one you want. Each recording is approximately an hour, so if you look at your file & it is considerably less than an hour, chances are your computer interrupted the download. If that’s the case, retry the download again. If you still can’t get the download to work, or it doesn’t download the full file, please contact us on the email above.
I can no longer see the replay button &/or the special offer button
Both the replay & the special offer is only available for 48 hours following the live interview. Once the 48 hours is over, the buttons will be removed. However, you will still be able to access the free gifts & the speakers website.
Can I use the speaker offer discount codes to receive a discount off the upgrade, or off any other speaker product?
No, sorry. The speaker discount codes are only valid for the speaker’s particular offer, & only for the time period specified. Once the specified time is over, the code becomes invalid & won’t work. Either your order won’t be accepted or you will be charged full price – it is your responsibility to check what you are being charged.
I can’t access your registration/replay/download page
We are sorry, on a very rare occasion, if we have too much traffic to the site at one time, the server may go down. However, please be patient, & return again in a short while, to give our hosting company time to sort out the problem & get it back up & running again. Normally it doesn’t take long.
I no longer wish to receive email communication from you
No problem – at the very end of every email we send you, there is a link that says ‘Cancel’. Simply click on that & check the ‘Unsubscribe’ box. That will automatically remove you from our database. You do not need to contact us to let us know you are doing so, nor email us directly with your request.
I am interested in speaking on your Interview Series, or I know someone who might be
Thank you very much for your interest.
Please feel free to email us at info@leaderscalltoadventure.com with some information about yourself, so that we may consider you for future events.
Thank you so much for your patience with all of the above. If we still haven’t helped you to resolve your problem, please do contact us through the email address above & we’ll support you as best we can.
*We at Leaders' Call to Adventure are not responsible for any software or files you download to your computer.
Here we will answer the most frequently asked questions of us.
Please check here first before contacting us, & if you can’t find your answer here, or it doesn’t solve your problem, please contact us at support@leaderscalltoadventure.com where we will do what we can to help.
What is a telesummit?
A telesummit, teleseries etc are all multi-speaker events which take place both over the telephone & online. You can listen to the interview with each speaker as it is played live, or for free up to 48 hours afterwards via the replay page. If you would like to be able to download the recordings, to keep & listen to at your leisure, you may upgrade to the Leaders' Call to Adventure Map and Treasure Chest Upgrade. Please ensure you have registered for our event first at Leaders' Call to Adventure so you have received the special password you need to access this page.
I have registered but haven’t received an email with all of the call details.
You will receive a confirmation of registration email. When future calls are scheduled you will receive updates.
If you don't receive the confirmation emai, please check your spam box, as sometimes they may go there. If not, simply re-register again, & if you still don’t receive them, please email us at the above address. Please also ensure that you have added our email address to your contacts & ‘whitelisted’ us, so that you can continue to receive our updates.
How do I see the Interview Access page, so that I can listen to the replays?
After each call, you will receive an email containing a link to the replay page. If you are not receiving these emails, please read the answer above & hopefully that will resolve the issue.
I’m not in the Pacific time zone, how can I tell what time 12 noon PT is where I am?
Click the following link to convert 12 noon PT to your time zone
http://www.timeanddate.com/worldclock/converter.html
My email links aren’t working
Sometimes we may make a mistake & send the wrong link. Otherwise it may be how your email provider converts them. In this case, simply copy & paste the link directly into your browser.
I can’t access the replay of the interview/I can’t see the replay button
The main issue here particularly seems to be with people with a Mac, with not being able to see Flash files or not having Java script enabled. So you may want to try the following:
- Update and enable Flash in browser – http://get.adobe.com/flashplayer/
- Update and enable Java script – http://www.java.com/en/download/manual.jsp
- Add our website to your Trusted Sites.
http://www.macromedia.com/ support/documentation/en/ flashplayer/help/settings_ manager03.html
In the “Global Storage Settings panel” put a check in the box that says “allow 3rd party flash content to store data on your computer”. Close the browser, and then open it again.
If that doesn’t work, then follow this guide from Adobe:
http://kb2.adobe.com/cps/191/ tn_19166.html
I have purchased the upgrade but can’t download the mp3
It may be the same issue as above. When you ‘right-click’ or ‘Ctrl-click’ on the ‘recording’ button, it should open up a file window, giving you the option to open (play) the file, or save it to your chosen file on your hard-drive. Just click on whichever one you want. Each recording is approximately an hour, so if you look at your file & it is considerably less than an hour, chances are your computer interrupted the download. If that’s the case, retry the download again. If you still can’t get the download to work, or it doesn’t download the full file, please contact us on the email above.
I can no longer see the replay button &/or the special offer button
Both the replay & the special offer is only available for 48 hours following the live interview. Once the 48 hours is over, the buttons will be removed. However, you will still be able to access the free gifts & the speakers website.
Can I use the speaker offer discount codes to receive a discount off the upgrade, or off any other speaker product?
No, sorry. The speaker discount codes are only valid for the speaker’s particular offer, & only for the time period specified. Once the specified time is over, the code becomes invalid & won’t work. Either your order won’t be accepted or you will be charged full price – it is your responsibility to check what you are being charged.
I can’t access your registration/replay/download page
We are sorry, on a very rare occasion, if we have too much traffic to the site at one time, the server may go down. However, please be patient, & return again in a short while, to give our hosting company time to sort out the problem & get it back up & running again. Normally it doesn’t take long.
I no longer wish to receive email communication from you
No problem – at the very end of every email we send you, there is a link that says ‘Cancel’. Simply click on that & check the ‘Unsubscribe’ box. That will automatically remove you from our database. You do not need to contact us to let us know you are doing so, nor email us directly with your request.
I am interested in speaking on your Interview Series, or I know someone who might be
Thank you very much for your interest.
Please feel free to email us at info@leaderscalltoadventure.com with some information about yourself, so that we may consider you for future events.
Thank you so much for your patience with all of the above. If we still haven’t helped you to resolve your problem, please do contact us through the email address above & we’ll support you as best we can.
*We at Leaders' Call to Adventure are not responsible for any software or files you download to your computer.
